Chichester Holidays Croftside Cottage Main Road Birdham Chichester West Sussex PO20 7HS Tel: 01243 512864 Website: www.croftside.com Email: firstname.lastname@example.org
Chichester Holidays - General Booking Terms and Conditions Booking For all bookings, including holding reservations made by telephone or internet, the Lead Guest must complete and sign the Holiday Letting Agreement and the Booking Form prior to occupation of the Holiday premises.The Lead Guest must be over 18 years of age and authorised to accept these Booking Terms and Conditions by all persons named on the Property Rental Booking Form.The Lead Guest will be responsible for making/arranging all payments due. On receipt of documents from us you must advise us if anything appears to be incorrect. We (the owners or managers) regret that we cannot accept liability if we are not notified in writing of any inaccuracies within 7 days of our dispatching the documents to you. We reserve the right to refuse a booking without giving a reason. If the relevant signed booking documentation is not completed prior to the occupation date/time the booking will be treated as a cancellation by you.
Rental Payment In order to confirm your booking, payment of 50%* of the total rental fee must be paid at the time of reservation (non-refundable/non-transferable) and the booking will only be finalised when we receive your signed Holiday Letting Agreement and Property Rental Booking Form. Payments may be made by BACS transfer, UK Debit or Visa/Mastercard Credit Card. We do not accept American Express. We must receive the balance of the rental fee by 6 weeks prior to the booking arrival date. If payment is not received by us in full and by the date given in our confirmation document, then we reserve the right to treat the booking as cancelled. In this case, cancellation charges as set out in the clause 'Cancellation By You' will be applicable, and the accommodation opened for resale.NB - no reminders of payment dates will be sent. *For bookings made through AirBnB - the full cost of the holiday is payable through AirBnB at the time of booking. Monies are released to us from AirBnB on your arrival date. Booking requests received 6 weeks or less before the booking arrival date must be paid in full, and the Holiday Letting Agreement & Property Rental Booking Form completed – all other booking as outlined in the clause ‘Booking’ above.
Although we would not anticipate any costing errors on the confirmation invoice, should there be an obviously incorrect price shown, then we will issue a new invoice and will not be bound by the price shown on the incorrect invoice.
Your Contract A binding contract comes into existence when your booking is confirmed by us once we have received and accepted your completed booking documentation.This contract is governed by English Law.It is mutually understood and agreed that any dispute, claim or any other matter that arises out of this contract or your holiday, will be dealt with by the courts of England and Wales.
Cancellations – By You (Lead Guest) You may cancel your booking at any time. Cancellations must be communicated to us in writing and take effect from the date received and acknowledged by us.In the event of cancellation by you – then the following non-refundable/non-transferable charges become applicable.
More than 6 weeks prior to arrival date – 50% of full cost Between 4-6 weeks prior to arrival date – 75% of full cost Between 2-4 weeks prior to arrival date – 90% of full cost Less than 2 weeks prior to arrival date- 100% of full cost Curtailment - no refund
Security Deposit A security deposit of £200 (£250 if we agree to accommodate a dog at the Bay Apartment) will be pre-authorised against the debit/credit card used to make your booking. This will show in your booking Summary as a 'One Off Extra' Charge. NB - no actual money will be taken from your card, unless there is cause to make a charge as outlined in our Terms and Conditions and Booking Documentation. In making a booking you warrant to leave the premises in a clean and tidy condition ie the apartment is to be left clean and tidy when vacated -bathroom(s)/kitchen clean, washing up done (or on a dishwashing cycle), bins emptied, floors & surfaces clean and free of debris. If this is not done, then an additional cleaning charge will be deducted from the deposit dependent on the amount of additional time spent, over and above the normal allocated cleaning time included in the rental charges. We reserve the right to charge additional sums if any breakages/damage/excess cleaning charges are in excess of the security deposit. In addition to any charges made, a £25 administration fee may be charged at our discretion.
Cancellation – By Us It is extremely unlikely that we will have to make any changes to your property rental.However, occasionally we may have to make changes and reserve the right to do so at any time.Most of these changes would be minor and we will advise you of them as soon as they may be applicable.If we are forced to cancel the property rental because of force majeur or for any reason that makes the property unfit for rental, you will have the choice of either allowing us to try to locate a suitable alternative property on your behalf, or of cancelling the booking and accepting a full refund of all monies paid to us.Please note that we are not liable for any consequential loss or incidental expenditure resulting from the cancellation of your holiday. This warranty excludes a reservation held by us until/unless we have received and accepted your signed booking documentation and associated guarantees.
Insurance We strongly advise that all guests have/arrange adequate Travel Insurance that includes cover for cancellations (see Cancellations clauses) and possessions. It is accepted and agreed that it is the responsibility of guests to ensure that their personal possessions are adequately insured and that we (the owners) cannot accept responsibility for theft of, loss of or damage to personal possessions, including vehicles/sports equipment or any personal possessions left in a vehicle parked in the visitor car park, or outbuildings.
Complaints Complaints must be reported immediately to the owners of the property or their representatives thereby giving them the opportunity to investigate and if at all possible rectify the problem during your stay. If the problem cannot be rectified during your stay, you must put your complaint in writing and send it recorded delivery to us within 28 days of departure giving full details of your complaint. We cannot accept to investigate complaints it you have not followed the course of action laid down in this clause.
Occupation of the Property Only the named guests are permitted to use occupy or stay in theproperty for the rented period.The owners or their representatives have the right at all times to refuse access to the property for people who are not members of the booked party.Failure to comply with this clause may result in enforced curtailment of the rented holiday period without refund or further redress.
Dogs Where we allow one small/medium dog to be included in the holiday rental, it is a condition of your contract that the dog is well behaved and does not cause a nuisance to anyone else and must not be left alone in the apartment at any time.
Key Collection Key collection/arrivals procedure will be sent to the Lead Guest on confirmation and receipt of the relevant payment. NB – Lost or mislaid keys will be charged @ £100 (new locks would need to be fitted for security purposes).
Arrival/Check-In Time This is between 1500 & 2330 hours on the arrival day booked.
Departure/Check Out Time This is by 1000 on the departure day booked.
Chichester Holidays c/o Croftside Cottage Main Road Birdham Chichester PO20 7HS t. 01243 512864 e. email@example.com