Croftside Holiday Homes
Croftside Cottage Main Road Birdham Chichester West Sussex PO20 7HS
Tel: 01243 512864   Website: www.croftside.com   Email: croftside@btinternet.com

Bay Apartment Self Catering Booking Procedure & Terms Overview

Deposit: 50% non refundable/non transferable
Balance: required 6 weeks prior to arrival

A Booking is not firm until we receive a completed signed copy of the Holiday Booking Agreement and we confirm acceptance of the booking. If this is not received within 7 days from the date the booking was made, the reservation will automatically lapse and be re-opened for sale.  We advise you contact us to ensure we have received the Agreement within this time frame.  A copy of our full Terms and Conditions is available on request.

We are unable to send out reminders for balance payments, so please ensure we receive your payment by the due date to avoid automatic cancellation.

The Booking Agreement contains the full Terms and Conditions of the Booking a copy is available on request.

Bookings made less than 6 weeks prior to arrival
Full payment at the time of booking, or for internet bookings only - deposit at the time of reservation - the balance being payable when the booking is confirmed by us which is non-refundable, non-transferable  A completed signed Holiday Booking Agreement is also required to confirm the reservation.

Cancellations
You may cancel your booking at any time. Cancellations must be communicated to us in writing and take effect from the date received and acknowledged by us.  In the event of cancellation by you – then the following charges become applicable. Bookings are non-transferable.

More than 6 weeks prior to arrival date –  50% of full cost
Between 4-6 weeks prior to arrival date – 75% of full cost
Between 2-4 weeks prior to arrival date – 90% of full cost
Less than 2 weeks prior to arrival date -  100% of full cost

In the unlikely event it becomes necessary for US to cancel your Booking due to circumstances beyond our control - we will refund ALL monies paid by you.  No other compensation will be payable.

Payment Options

We accept UK£, Euros, BACS Transfers (UK Bank) UK cheque to card limit.  In addition, for deposits only - UK Debit Cards (foc), Visa & Mastercard Credit Cards (£2-£3 service charge) or Paypal (£3 service charge). For properties where Croftside Holiday Homes is acting as agent - balance payments should be made directly to the owner of the property, and the forms of payment required may differ from the above.

A £200 (£250 if linen is hired from us and/or we agree to accommodate a dog) cash security deposit is also required on arrival, refundable by BACS or UK cheque, less any charges levied for cleaning, soiling, damage or breakages, within 7 days of the end of your Holiday Let. We are able to accept this payment by Visa or Mastercard Credit Card whereupon a £10 service charge (non-refundable) will be added to cover costs. Deposits paid this way are refundable to the credit card subject to our security deposit refund policy and terms and conditions.

We strongly advise that all our Guests have up to date Travel/Cancellation Insurance.

NB - additional/separate Terms and Conditions may apply to Special Offers - see individual offer for details.

General
Parking - although there is non-allocated off road parking for ONE VEHICLE only - it is at owners own risk, and we cannot accept responsibility for any loss or damage howsoever caused, nor any non availability of space, throughout your stay.

We can accommodate ONE SMALL or MEDIUM sized, well behaved dog in the Bay Apartment.  This is subject to an additional charge of £5-10 per day and an additional security deposit of £50. 
NB - there are some beach restrictions for dogs during some months of the year but these are not overly onerous -Chichester District Council Bylaws - please check with Environmental Health for up to date information.

To ensure safety, comfort and enjoyment for all, we do adopt a strict No-Smoking, No-Drugs, No excess Alcohol, No excess Noise Policy - or any other behaviour likely to cause offense or nuisance to others.  We welcome well behaved children only.  We reserve the right to deny access or curtail any Guests stay if these conditions are not adhered to.  In these circumstances - no refund will be given and additional charges may be incurred.

Only those guests named on the booking form may occupy the property. We reserve the right to deny access or curtail any Guests stay this condition is not adhered to. In these circumstances - no refund will be given and additional charges may be incurred.

Rental of any property through Croftside Holiday Rentals is for the purpose of a Holiday Let, for the contracted dates and for those guests named on the Holiday Agreement only.  It is required that you hand back the property at the end of your holiday rental period, in accordance with the terms of your Holiday Letting Agreement, and in the same condition rented to you.  All keys loaned to you during your rental period must be returned on the day of departure.  Lost/mislaid/non-returned keys will be charged @ £100, as locks will be required to be changed, to ensure continued security.

We reserve the right not to accept any booking - in these circumstances no reason will be given.